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customer service training services for startups

Customer Service


Customer Service Training is a crucial part of a great customer service team. Customer Service agent onboarding training should focus on interpersonal communication and empathy, product knowledge, conflict resolution, but also channel-specific training (chat, email, phone). 

Get to know:

What does a great Customer Service Training program include?

New Customer Service Agent Onboarding Training

Getting new customer service agents to represent your brand in front of customers and provide a great customer experience requires proper training on a few crucial topics:

  • Communication skills

  • Channel-specific training

  • Dealing with difficult customers

  • Efficiency & Performance

  • Quality Assurance training

  • Ongoing Coaching & Feedback

Ongoing Customer Service Agent Training

Best customer service teams have learning & development programs that focus on ongoing learning and training. A great Learning & development program for customer service teams should cover:

  • Refresher Training

  • Remedial Training

  • New Product Features Training

  • Ongoing Coaching & Feedback

  • Quality Assurance Reviews


Investing in ongoing training for your customer service agents improves customer satisfaction, retention & NPS.

Benonica Angelova, Helpino Founder

Zendesk Startups Award Winner for Seamless Customer Experience

Our Training Services

Startups, scaleups and unicorns - we're here to uplift your customer service team and help you provide amazing experiences to your customers.

  • 10h Agent Coaching

    Every month
    QA Coaching, Productivity Coaching, Behaviours Coaching
  • 25h Agent Coaching

    Every month
    QA Coaching, Productivity Coaching, Behaviours Coaching
  • 50h Agent Coaching

    Every month
    QA Coaching, Productivity Coaching, Behaviours Coaching

Did you know this?

67% of customers mention bad experiences as a reason for churn, but only 1 out of 26 unhappy customers complain.

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