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customerserviceconsulting

We help you help your customers. 

We consult startups on all customer service processes and tools, to improve their customer experience and retention.

Did you know?

It costs 6 times less to retain existing customers than to acquire new customers.

Why work with us?

Award-winning CX experts

Proven methodology

Startup focus

Fast results

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Our consultants worked with them:

Spotify customer service experience
Netflix customer service experience
Bird customer service experience
Hunkemoller customer service experience
Google customer service experience
GoDaddy customer service experience

We're a certified Zendesk Partner.

Zendesk Implementation Consulting
Benonica Angelova, Customer Experience Consulting
After 14 years of manging customer service operations for brands like Spotify & Netflix, I've launched Helpino to help startups launch & scale their customer service teams & taking great care of their customers and customer service agents. I work with a diverse network of freelance consultants covering all functional areas of customer service operations.
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Benonica Angelova, Helpino Founder

Zendesk Startups Award Winner for Seamless Customer Experience

About us

Fan of these? We too.

We partnered with the best support tools. 

Zendesk Implementation Consulting
DigitalGenius customer service automation
Klaus Quality Assurance Customer Service
Loom for customer service teams
Notion for customer service teams

Book a Service

Happy client: Hunkemoller

“Benonica from Helpino has been a great advisor for us on key decisions we have made around our customer experience, we highly value her recommendations.”

Vi Patel, COO 

Hunkemoller customer service experience consulting

Let's work together.

Investors & Founders focus in 2023

Net revenue retention. Customer retention.

Great customer experience.

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