Helpino Blog

Building and growing a small business requires clarity of vision and well-defined goals. This guide will help you craft a meaningful...

Building strong relationships with retailers on marketplaces like Orderchamp, Ankorstore, and Faire is key to success. This playbook...

Operating on wholesale platforms like Ankorstore, Orderchamp, and Faire offers significant opportunities, but your reputation is critical...

Communication on marketplaces like Orderchamp, Ankorstore, and Faire comes with unique challenges for suppliers and retailers. Below are...

Deciding whether to outsource or keep the customer service team in-house for your startup can be a complex decision, as there are a...

Feedback - the magic word that makes and breaks relationships, teams, or companies. Up to some time ago, it was mostly managers providing...

Employee retention rate is a measure of how well a company is able to retain its employees over a given period of time. It is typically...

Managing a customer service team in a startup can be a rewarding but quite challenging experience. As the leader of the team, it is your...

For many startups, the investor discussions and their GTM meetings focus a lot on a key metric that reflects the health of their...

Managing the performance of a customer service team requires a strategy that's built around certain customer service KPIs and goals that...