Helpino Blog

Deciding whether to outsource or keep the customer service team in-house for your startup can be a complex decision, as there are a...

Feedback - the magic word that makes and breaks relationships, teams, or companies. Up to some time ago, it was mostly managers providing...

Employee retention rate is a measure of how well a company is able to retain its employees over a given period of time. It is typically...

Managing a customer service team in a startup can be a rewarding but quite challenging experience. As the leader of the team, it is your...

For many startups, the investor discussions and their GTM meetings focus a lot on a key metric that reflects the health of their...

Managing the performance of a customer service team requires a strategy that's built around certain customer service KPIs and goals that...

You usually know who they are. They are the heart & soul of your customer service team. They are recognized by customers but also by your...

Mapping out your customer service processes can help you identify areas for improvement and streamline your operations. Process mapping...